Prof. Zhe George Zhang

Professor in Management Science
Department of Decision Sciences
College of Business and Economics
Western Washington University, Washington, USA

WWU : Phone: (360) 650-2867 Fax: (360) 650-4844 Office: Parks Hall 335

[Biographical Note][Research-Papers][Teaching -Course Notes][About My Universities]

Biographical Note

George Zhang is a professor of Operations Research and Quantitative methods in the Department of Decision Sciences, College of Business and Economics at Western Washington University , Washington, USA. He is also an adjunct professor in Management Science at Simon Fraser University , British Columbia, Canada.

He is the director of the Center Operations Research and Management Science (CORMS) - recently established at Western Washington University, which promotes the research collaboration between North America (US and Canada) and the Asian Pacific region.

He received a BSc degree in computer science and an M.A. in economics from Nankai University in China; an MBA from Schulich School of Business at York University ; and a Ph.D in Operations Research from the University of Waterloo .

Professor Zhang's research interests include queueing theory and applications, stochastic dynamic programming, probability models in reliability, and supply chain management issues in manufacturing and service organizations. His studies include both theoretical work and a wide range of applications in business, engineering, economics, and applied mathematics. The main theme of his research is to bridge the gap between theory and application, obtaining unobservable and sometimes counter-intuitive but significant/practical management insights via modelling and quantitative analysis. Currently, he is particularly interested in the quantitative and economic analysis of congestion problems in urban/mass transportation networks, health/medical care systems, and public service systems with both customer service quality and security concerns. He has been invited to present his research as pleanry speeches or keynote talks in several international conferences and as seminars at major universities in Asia-Pacific, Europe, and North America.

His publications have appeared in journals such as Management Science , Operations Research , Manufacturing & Service Operations Management , Interfaces , Production and Operations Management , Queueing Systems , Journal of Applied Probability , IIE Transactions , IEEE Transactions , Naval Research Logistics , European Journal of Operations Research , Journal of Operational Research Society and many other international journals in operations research and applied probability. His research has been cited widely (Google Scholar).

Co-authored with N. Tian, his research monograph entitled Vacation Queueing Models - Theory and Applications was published in 2006 by Springer Science. This is the first book that discusses both single and multiple server queueing systems with vacations. It provides a comprehensive treatment of the extension of queueing theory. The book contains updated research results and some practical applications of this class of models. The book has been reviewed by the Journal of the American Statistical Association , the premier journal of statistical science. Click here for the review.

Professor Zhang is an associate editor of INFOR and is on the editorial board of several international journals.

News and Recent Seminars Presented, 2013 - present

Accepting the guest professorship from USTC, Hefei, China. USTC's School of Management, August 5, 2013.

Opening the Center of Operations Research and Management Sciences (CORMS) at the Western Washington University, Fall 2013.

Plenary Speech at QTNA2013, Taichung, Taiwan. QTNA 2013 Conference

Invited Talk at INFORMS Pacific Northwest Chapter, Seattle. INFORMS Pacific Northwest Meeting

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A Sample of Publications

(i) Some Recently Completed Papers (under review and working papers) pdf file is available upon request.

" Information Effects on Performance of Two-tier Service Systems with Strategic Customers " With H.P. Luh, Under review by Operations Research

" Moving Average Trading Systems: Theory and Empirics " With Warburton, Under review by Operations Research

" Quantifying the Value of Advanced Demand Information for a Firm Serving Multiple Submarketss " With Y. Sun, Y. Yu, and Z. Hua, Under revision for Production and Operations Management

(ii) Some Forthcoming Papers and Under Revision Papers.

" Competition and Coordination in Two-tier Public Service Systems under Government Fiscal Policys " With Z. Hua and W. Chen, Under review by Production and Operations Management

" A periodic-replacement model based on cumulative repair-cost limit for a system subjected to shocks. " With Sheu and Lin. Forthcoming on IEEE Transactions on Reliability

" Pricing, Capacity, and Financing Decisions in Two-tier Service Systems, " with P. Guo and R. Lyndsey. Forthcoming on Manufacturing & Service Operations Management

(iii) Some Representative Publications-Refereed Journal Papers for the period 1993 - present.

" Information and Pricing in Service Systems with Congestion-Based Staffing Policy. " with P. Guo. Vol. 15, No. 1, 18–131 (2013). Manufacturing & Service Operations Management

" Modeling Security-Check Queues. " With H.P. Luh and C. Wang. Management Science 57(11): 1979-1995 (2011).

" Performance Analysis of a Queue with Congestion-Based Staffing Policy " Management Science , 55 (2), 240-251. February 2009.

" A Risk-Averse Newsvendor Model under CVaR Decision Criterion " with Y. Chen and M. Xu, Operations Research ,57 (4), 1040-1054 (2009)

" Analysis of M/G/1 queue with working vacations - a matrix analytic approach. " with Li, Tian, and Luh Queueing Systems 61 (2-3), 139-166. (2009).

" Optimal Number of Repairs Before Replacement for a System Subject to Shocks of a Non-homogeneous Pure Birth Process " With Sheu, chen, and Chang. IEEE Transactions on Reliability , 62 (1), 73-81, (2013)

" . A Block Replacement Policy for Systems Subject to Non-homogeneous Pure Birth Shocks, " IEEE Transactions on Reliability with Sheu, S. 61(3): 741-748 (2012).

" A Computational Model for Determining the Optimal Preventive Maintenance Policy with Random Breakdowns and Imperfect Repairs " IEEE Transactions on Reliability with Shirmohammadi, A. 52(2), 332-339. 2007.

" Quantifying the Performance Effects of Utilizing Idle Time in Multi-server Queueing Systems " with N. Tian, Naval Research Logistics Volume 54, 2, Pages 189-199. 2007.

"Extended optimal replacement model of a system subject to shocks ", with Chien and Sheu. European Journal of Operational Research . Volume 175, Issue 1, 16 November 2006, Pages 399-412.

" On the Three Threshold Policy in the Multi-server Queueing System with Vacations, " Queueing Systems Volume 51, Numbers 1-2, 2005, Pages 173 - 186.

" On the Convexity Property of the Two Threshold Policy for M/G/1 Queue with Two Types of Vacations " Operations Research Letters. Volume 34, Issue 4, July 2006, Pages 473-476 .

" The Analysis of Multi-server Queue with single vacation and a (e, d) policy " with Xu Performance Evaluation . Volume 63, Issue 8, August 2006, Pages 825-838

" The Optimal Service Time Allocation of a Versatile Server to Queue Jobs and Stochastically Available Non-Queue Jobs of Different Types " with Love and Song Computers and Operations Research .

" "M/GI/1 models with negative arrivals requesting services", ", with Y Zhu, 41, no. 4 (2004), 1157?170, Journal of Applied Probability .

" A Computational Model for Analyzing the Properties of Stop-Loss, Take-Profit, and Price Breakout Trading Strategies ", with A. Warburton, Computers and Operations Research . Volume 33, Issue 1, 2006, Pages 32-42.

" A note on the GI/M/1 queue with phase-type setup times , ", with N. Tian, Vol 41, 4, November 2003. INFOR .

"The N Threshold Policy for the GI/M/1 Queue ", with N. Tian Vol. 32, 2004, pp. 77-84. Opreations Research Letters .

"Stationary Distributions of GI/M/c Queue with PH type Vacations ", with N. Tian Vol.44, 2, 2003, pp. 183-202. Queueing Systems.

"Analysis of Queueing Systems with Synchronous Single Vacations for Idle Servers ", with N. Tian Vol.45, 2, 2003, pp. 161-175. Queueing Systems.

"The Two Threshold Vacation Policy in Multiserver Queueing System ", with N. Tian. Vol.168, 153-163, 2006. European Journal of Operational Research .

"An Analysis of Queueing Systems with multi-task servers" ", with N. Tian. Vol. 156, 375-389, 2004. European Journal of Operational Research .

"Analysis of Queueing Systems with Synchronous Vacations of Partical Servers ", Vol.52, 2003, pp 269-282. Performance Evaluation.

"Allocating Kanbans for a Production System in a General Configuration with a New Control Strategy ", with Zhao and Nakashima, Vol.32, 3, 2002, pp. 446-452. IEEE Transactions on SMC Part A.

"The Discret-time GI/Geo/1 queue with multiple vacations " with N. Tian, Vol 40, No.3, 2002, pp 283-294 Queueing Systems.

"An Optimal Fixed Maintenance Cycle Policy with Possible Skipping Imminent Preventive Replacements " with A. Shirmohammadi and C.E. Love. Vol. 54, 2003, pp.40-47. Journal of Operational Research Society.

"The Optimal Service Policies in an M/G/1 Queueing System with Multiple Vacation Types " Vol. 39, No.4, 2001, pp 357-366. INFOR.

"Discrete-time Geo/G/1 queue with multiple adaptive vacations " Vol.38, 4, 2001, pp. 419-429. Queueing Systems .

"A Discrete Semi-Markov Decision Model to Determine the Optimal Repair/Replacement Policy Under General Repairs", with C.E. Love, Vol.125, pp.398-409, 2000. European Journal of Operational Research .

"A Simple Recursive Markov Chain Model to Determine the Optimal Replacement Policies Under General Repair ", with C.E. Love, Vol.27, pp. 321-333, 2000 Computers & Operations Research .

"The Threshold Policy in an M/G/1 Queue With an Exceptional First Vacation", with C.E. Love, INFOR Vol. 36, No.4, pp.193-204, 1998.

"An SMDP Approach to Optimal Repair/Replacement Decisions for Systems Experiencing Imperfect Repairs", with C.E. Love and M.A. Zitron. Journal of Quality in Maintainence Engineering Vol. 4, Issue 2, pp. 131-149, 1998.

"Optimal Two-Threshold Policies in an M/G/1 Queue with Two Vacation Types", Performance Evaluation , Vol 29, No.1, Feb. 1997, pp. 63-80. with R.G. Vickson and M.J.A. van Eenige.

"The Cheaper/Faster-Yet-More-Expensive Phenomenon: Are Zangwill's 'Paradoxes' Indeed Paradoxical? ", with Y. Gerchak Interfaces , Vol.24, No.5, (1994), pp. 84--87.

"A Simple Approximation for Mean Waiting Time in M/G/1 Queue with Generalized Vacations and Limited Service Disciplines", with R.G. Vickson Opreations Research Letter , Vol.13, No.1 (1993), pp. 21--26.

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